{"id":302,"date":"2023-02-16T14:17:16","date_gmt":"2023-02-16T13:17:16","guid":{"rendered":"https:\/\/sauny-sudy.cz\/?page_id=302"},"modified":"2025-08-22T15:04:55","modified_gmt":"2025-08-22T13:04:55","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/sauny-sudy.cz\/?page_id=302","title":{"rendered":"Reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"\n

Reklama\u010dn\u00ed \u0159\u00e1d a podm\u00ednky z\u00e1ruky<\/strong><\/h2>\n\n\n\n

pro e-shop <\/strong>SAUNY-SUDY.CZ
platn\u00e9 pro \u00fazem\u00ed \u010cesk\u00e9 republiky<\/p>\n\n\n\n

1. \u00davodn\u00ed ustanoven\u00ed<\/h3>\n\n\n\n

1.1 Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky reklamace zbo\u017e\u00ed zakoupen\u00e9ho v internetov\u00e9m obchod\u011b www.sauny-sudy.cz (d\u00e1le jen \u201ee-shop\u201c), jeho\u017e provozovatelem je Ing. Pavel Luk\u00e1\u010d, se s\u00eddlem Polouvs\u00ed 101, Jesen\u00edk nad Odrou, 741 01, je pl\u00e1tcem DPH.<\/p>\n\n\n\n

1.2 Reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed V\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednek e-shopu.<\/p>\n\n\n\n

1.3 Kupuj\u00edc\u00edm m\u016f\u017ee b\u00fdt jak spot\u0159ebitel (fyzick\u00e1 osoba nepodnikaj\u00edc\u00ed), tak podnikatel. Z\u00e1ruka a podm\u00ednky reklamace se mohou li\u0161it v z\u00e1vislosti na tom, zda je kupuj\u00edc\u00ed spot\u0159ebitel nebo podnikatel.<\/p>\n\n\n\n

\n\n\n\n

2. Z\u00e1ru\u010dn\u00ed doba<\/h3>\n\n\n\n

2.1 Na zbo\u017e\u00ed se poskytuje z\u00e1konn\u00e1 z\u00e1ruka v d\u00e9lce 24 m\u011bs\u00edc\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed kupuj\u00edc\u00edm, pokud nen\u00ed uvedeno jinak.<\/p>\n\n\n\n

2.2 U n\u011bkter\u00fdch druh\u016f \u0161indele m\u016f\u017ee b\u00fdt v\u00fdrobcem poskytnuta prodlou\u017een\u00e1 z\u00e1ruka<\/strong>, a to a\u017e na 10, 15 nebo v\u00edce let. Tato z\u00e1ruka se \u0159\u00edd\u00ed podm\u00ednkami v\u00fdrobce a je obvykle v\u00e1z\u00e1na na odbornou mont\u00e1\u017e, registraci v\u00fdrobku, p\u0159\u00edpadn\u011b pravidelnou \u00fadr\u017ebu.<\/p>\n\n\n\n

2.3 Z\u00e1ru\u010dn\u00ed doba se prodlu\u017euje o dobu, po kterou bylo zbo\u017e\u00ed v reklamaci.<\/p>\n\n\n\n

\n\n\n\n

3. Uplatn\u011bn\u00ed reklamace<\/h3>\n\n\n\n

3.1 Kupuj\u00edc\u00ed je povinen si zbo\u017e\u00ed bezprost\u0159edn\u011b po p\u0159evzet\u00ed prohl\u00e9dnout a zkontrolovat, zda nem\u00e1 zjevn\u00e9 vady.<\/p>\n\n\n\n

3.2 V p\u0159\u00edpad\u011b, \u017ee kupuj\u00edc\u00ed objev\u00ed vadu, je povinen reklamaci uplatnit bez zbyte\u010dn\u00e9ho odkladu, nejl\u00e9pe p\u00edsemn\u011b na e-mail pajinek88@seznam.cz nebo po\u0161tou na adresu provozovny.<\/p>\n\n\n\n

3.3 Pro uplatn\u011bn\u00ed reklamace je nutn\u00e9:<\/p>\n\n\n\n

    \n
  • popsat vadu zbo\u017e\u00ed,<\/li>\n\n\n\n
  • dolo\u017eit doklad o koupi (faktura, objedn\u00e1vka),<\/li>\n\n\n\n
  • v p\u0159\u00edpad\u011b pot\u0159eby zaslat fotografie vady nebo samotn\u00fd produkt.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    4. Vy\u0159\u00edzen\u00ed reklamace<\/h3>\n\n\n\n

    4.1 Spot\u0159ebitel m\u00e1 pr\u00e1vo, aby reklamace byla vy\u0159\u00edzena nejpozd\u011bji do 30 dn\u016f<\/strong> ode dne jej\u00edho uplatn\u011bn\u00ed, pokud se prod\u00e1vaj\u00edc\u00ed s kupuj\u00edc\u00edm nedohodnou jinak. V opa\u010dn\u00e9m p\u0159\u00edpad\u011b m\u00e1 spot\u0159ebitel pr\u00e1vo od smlouvy odstoupit.<\/p>\n\n\n\n

    4.2 V p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace m\u00e1 kupuj\u00edc\u00ed pr\u00e1vo na:<\/p>\n\n\n\n

      \n
    • bezplatnou opravu,<\/li>\n\n\n\n
    • v\u00fdm\u011bnu za nov\u00e9 zbo\u017e\u00ed,<\/li>\n\n\n\n
    • p\u0159im\u011b\u0159enou slevu z ceny,<\/li>\n\n\n\n
    • nebo odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed pen\u011bz, pokud je vada neodstraniteln\u00e1.<\/li>\n<\/ul>\n\n\n\n

      4.3 V p\u0159\u00edpad\u011b neopr\u00e1vn\u011bn\u00e9 reklamace bude zbo\u017e\u00ed vr\u00e1ceno zp\u011bt kupuj\u00edc\u00edmu s od\u016fvodn\u011bn\u00edm zam\u00edtnut\u00ed.<\/p>\n\n\n\n

      \n\n\n\n

      5. Vylou\u010den\u00ed odpov\u011bdnosti za vady<\/h3>\n\n\n\n

      Z\u00e1ruka se nevztahuje<\/strong> na vady zp\u016fsoben\u00e9:<\/p>\n\n\n\n

        \n
      • nespr\u00e1vn\u00fdm skladov\u00e1n\u00edm, p\u0159epravou nebo manipulac\u00ed,<\/li>\n\n\n\n
      • neodbornou mont\u00e1\u017e\u00ed (nap\u0159. mont\u00e1\u017e\u00ed v rozporu s mont\u00e1\u017en\u00edm n\u00e1vodem),<\/li>\n\n\n\n
      • b\u011b\u017en\u00fdm opot\u0159eben\u00edm,<\/li>\n\n\n\n
      • neodborn\u00fdmi z\u00e1sahy do v\u00fdrobku,<\/li>\n\n\n\n
      • p\u016fsoben\u00edm \u017eiveln\u00fdch ud\u00e1lost\u00ed, chemick\u00fdch l\u00e1tek nebo mechanick\u00e9ho po\u0161kozen\u00ed,<\/li>\n\n\n\n
      • pokud bylo zbo\u017e\u00ed upravov\u00e1no kupuj\u00edc\u00edm nebo t\u0159et\u00ed osobou.<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        6. Reklamace p\u0159i p\u0159eprav\u011b<\/h3>\n\n\n\n

        6.1 P\u0159i p\u0159evzet\u00ed z\u00e1silky od dopravce je kupuj\u00edc\u00ed povinen zkontrolovat neporu\u0161enost obalu a p\u0159\u00edpadn\u00e9 po\u0161kozen\u00ed okam\u017eit\u011b<\/strong> \u0159e\u0161it s dopravcem (sepsat z\u00e1pis o \u0161kod\u011b, po\u0159\u00eddit fotografie, atd.).<\/p>\n\n\n\n

        6.2 Pokud je z\u00e1silka zjevn\u011b po\u0161kozen\u00e1, doporu\u010dujeme ji nep\u0159eb\u00edrat<\/strong> a ihned n\u00e1s kontaktovat.<\/p>\n\n\n\n

        \n\n\n\n

        7. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h3>\n\n\n\n

        7.1 Tento reklama\u010dn\u00ed \u0159\u00e1d je platn\u00fd a \u00fa\u010dinn\u00fd od [datum].<\/p>\n\n\n\n

        7.2 Pro vztahy neupraven\u00e9 t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem se pou\u017eije p\u0159\u00edslu\u0161n\u00e1 pr\u00e1vn\u00ed \u00faprava \u010cesk\u00e9 republiky, zejm\u00e9na ob\u010dansk\u00fd z\u00e1kon\u00edk a z\u00e1kon o ochran\u011b spot\u0159ebitele.<\/p>\n\n\n\n

        <\/p>\n\n\n\n

        Odstoupen\u00ed od smlouvy ve 14denn\u00ed lh\u016ft\u011b (vr\u00e1cen\u00ed zbo\u017e\u00ed bez ud\u00e1n\u00ed d\u016fvodu)<\/strong><\/h2>\n\n\n\n

        1. Pr\u00e1vo spot\u0159ebitele na odstoupen\u00ed<\/h3>\n\n\n\n

        1.1 Pokud je kupuj\u00edc\u00edm spot\u0159ebitel<\/strong> (tj. fyzick\u00e1 osoba, kter\u00e1 p\u0159i uzav\u00edr\u00e1n\u00ed smlouvy nejedn\u00e1 v r\u00e1mci sv\u00e9 podnikatelsk\u00e9 \u010dinnosti), m\u00e1 pr\u00e1vo odstoupit od kupn\u00ed smlouvy uzav\u0159en\u00e9 na d\u00e1lku<\/strong> (nap\u0159. p\u0159es e-shop) bez ud\u00e1n\u00ed d\u016fvodu<\/strong> ve lh\u016ft\u011b 14 dn\u016f.<\/p>\n\n\n\n

        1.2 Lh\u016fta pro odstoupen\u00ed \u010din\u00ed 14 dn\u00ed<\/strong> a za\u010d\u00edn\u00e1 b\u011b\u017eet ode dne:<\/p>\n\n\n\n

          \n
        • p\u0159evzet\u00ed zbo\u017e\u00ed kupuj\u00edc\u00edm nebo j\u00edm ur\u010denou osobou (jinou ne\u017e dopravcem),<\/li>\n\n\n\n
        • v p\u0159\u00edpad\u011b dod\u00e1vky v\u00edce druh\u016f zbo\u017e\u00ed v jedn\u00e9 objedn\u00e1vce \u2013 ode dne p\u0159evzet\u00ed posledn\u00ed polo\u017eky,<\/li>\n\n\n\n
        • v p\u0159\u00edpad\u011b pravideln\u00fdch dod\u00e1vek zbo\u017e\u00ed \u2013 ode dne p\u0159evzet\u00ed prvn\u00ed dod\u00e1vky.<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          2. Jak odstoupit od smlouvy<\/h3>\n\n\n\n

          2.1 Pro uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed je kupuj\u00edc\u00ed povinen o tomto kroku informovat prod\u00e1vaj\u00edc\u00edho, a to jednozna\u010dn\u00fdm prohl\u00e1\u0161en\u00edm<\/strong> (nap\u0159. dopisem zaslan\u00fdm po\u0161tou nebo e-mailem).<\/p>\n\n\n\n

          2.2 Pro usnadn\u011bn\u00ed m\u016f\u017ee kupuj\u00edc\u00ed vyu\u017e\u00edt po\u0161tu emailem na email: pajinek88@seznam.cz<\/p>\n\n\n\n

          2.3 Odstoupen\u00ed za\u0161lete na:<\/p>\n\n\n\n

            \n
          • E-mail<\/strong>: pajinek88@seznam.cz<\/li>\n\n\n\n
          • Adresa pro vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong>: Polouvs\u00ed 101, Jesen\u00edk nad Odrou, 741 01<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            3. Vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h3>\n\n\n\n

            3.1 Kupuj\u00edc\u00ed je povinen zaslat zbo\u017e\u00ed zp\u011bt prod\u00e1vaj\u00edc\u00edmu nebo jej p\u0159edat bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 14 dn\u016f<\/strong> od ozn\u00e1men\u00ed o odstoupen\u00ed.<\/p>\n\n\n\n

            3.2 Zbo\u017e\u00ed mus\u00ed b\u00fdt vr\u00e1ceno:<\/p>\n\n\n\n

              \n
            • nejl\u00e9pe v p\u016fvodn\u00edm obalu (nen\u00ed podm\u00ednkou),<\/li>\n\n\n\n
            • kompletn\u00ed (v\u010detn\u011b p\u0159\u00edslu\u0161enstv\u00ed, n\u00e1vodu apod.),<\/li>\n\n\n\n
            • bez zn\u00e1mek nadm\u011brn\u00e9ho opot\u0159eben\u00ed nebo po\u0161kozen\u00ed.<\/li>\n<\/ul>\n\n\n\n

              3.3 N\u00e1klady spojen\u00e9 s vr\u00e1cen\u00edm zbo\u017e\u00ed (nap\u0159. po\u0161tovn\u00e9) hrad\u00ed kupuj\u00edc\u00ed<\/strong>, pokud nen\u00ed dohodnuto jinak.<\/p>\n\n\n\n

              \n\n\n\n

              4. Vr\u00e1cen\u00ed pen\u011bz<\/h3>\n\n\n\n

              4.1 Prod\u00e1vaj\u00edc\u00ed vr\u00e1t\u00ed kupuj\u00edc\u00edmu v\u0161echny pen\u011b\u017en\u00ed prost\u0159edky, kter\u00e9 od n\u011bj p\u0159ijal, v\u010detn\u011b n\u00e1klad\u016f na dod\u00e1n\u00ed (nejlevn\u011bj\u0161\u00edho nab\u00edzen\u00e9ho zp\u016fsobu doru\u010den\u00ed), a to do 14 dn\u016f<\/strong> od odstoupen\u00ed od smlouvy.<\/p>\n\n\n\n

              4.2 Prod\u00e1vaj\u00edc\u00ed nen\u00ed povinen<\/strong> vr\u00e1tit pen\u00edze d\u0159\u00edve, ne\u017e obdr\u017e\u00ed vr\u00e1cen\u00e9 zbo\u017e\u00ed, nebo ne\u017e kupuj\u00edc\u00ed prok\u00e1\u017ee, \u017ee zbo\u017e\u00ed odeslal zp\u011bt.<\/p>\n\n\n\n

              4.3 Vr\u00e1cen\u00ed pen\u011bz bude provedeno stejn\u00fdm zp\u016fsobem, jak\u00fdm byla platba provedena, pokud se kupuj\u00edc\u00ed a prod\u00e1vaj\u00edc\u00ed nedohodnou jinak.<\/p>\n\n\n\n

              \n\n\n\n

              5. Sn\u00ed\u017een\u00ed hodnoty vr\u00e1cen\u00e9ho zbo\u017e\u00ed<\/h3>\n\n\n\n

              5.1 Kupuj\u00edc\u00ed odpov\u00edd\u00e1 za sn\u00ed\u017een\u00ed hodnoty zbo\u017e\u00ed<\/strong>, kter\u00e9 vzniklo v d\u016fsledku nakl\u00e1d\u00e1n\u00ed se zbo\u017e\u00edm jinak, ne\u017e je nutn\u00e9 pro sezn\u00e1men\u00ed se s jeho povahou a vlastnostmi.<\/p>\n\n\n\n

              5.2 Pokud je zbo\u017e\u00ed po\u0161kozen\u00e9, ne\u00fapln\u00e9, viditeln\u011b pou\u017eit\u00e9 nebo zne\u010di\u0161t\u011bn\u00e9, m\u016f\u017ee b\u00fdt kupuj\u00edc\u00edmu vr\u00e1cena odpov\u00eddaj\u00edc\u00edm zp\u016fsobem sn\u00ed\u017een\u00e1 \u010d\u00e1stka<\/strong>.<\/p>\n\n\n\n

              \n\n\n\n

              6. Pr\u00e1vo na odstoupen\u00ed nelze uplatnit na:<\/h3>\n\n\n\n

              Dle \u00a7 1837 ob\u010dansk\u00e9ho z\u00e1kon\u00edku kupuj\u00edc\u00ed nem\u016f\u017ee odstoupit od smlouvy<\/strong>, mimo jin\u00e9, pokud jde o:<\/p>\n\n\n\n

                \n
              • dod\u00e1vku zbo\u017e\u00ed upraven\u00e9ho podle p\u0159\u00e1n\u00ed kupuj\u00edc\u00edho nebo pro jeho osobu (nap\u0159. na m\u00edru st\u0159i\u017een\u00fd \u0161indel),<\/li>\n\n\n\n
              • zbo\u017e\u00ed, kter\u00e9 bylo po dod\u00e1n\u00ed nen\u00e1vratn\u011b sm\u00ed\u0161eno s jin\u00fdm zbo\u017e\u00edm,<\/li>\n\n\n\n
              • zbo\u017e\u00ed, kter\u00e9 bylo po dod\u00e1n\u00ed nevratn\u011b upraveno, rozbaleno a ji\u017e nelze hygienicky nebo bezpe\u010dn\u011b znovu prodat.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                Reklama\u010dn\u00ed \u0159\u00e1d a podm\u00ednky z\u00e1ruky pro e-shop SAUNY-SUDY.CZplatn\u00e9 pro \u00fazem\u00ed \u010cesk\u00e9 republiky 1. \u00davodn\u00ed ustanoven\u00ed 1.1 Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky reklamace zbo\u017e\u00ed zakoupen\u00e9ho v internetov\u00e9m obchod\u011b www.sauny-sudy.cz (d\u00e1le jen \u201ee-shop\u201c), jeho\u017e provozovatelem je Ing. Pavel Luk\u00e1\u010d, se s\u00eddlem Polouvs\u00ed 101, Jesen\u00edk nad Odrou, 741 01, je pl\u00e1tcem DPH. 1.2 Reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=\/wp\/v2\/pages\/302"}],"collection":[{"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=302"}],"version-history":[{"count":2,"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=\/wp\/v2\/pages\/302\/revisions"}],"predecessor-version":[{"id":1140,"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=\/wp\/v2\/pages\/302\/revisions\/1140"}],"up":[{"embeddable":true,"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/sauny-sudy.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}